EX Series - Common Questions » Operating System Issues

Vista is preventing me from seeing my DVR site through my browser. How can this be fixed?

Vista ships with two default functions which impede DVR Web Browser Client activity, User Account Control and Internet Explorer Protected Mode. There are a number of reasons for these functions clashing, but suffice to say, it is a problem that can easily be solved.

First, changes to Vista at this level need Administrative access, so the first thing would be to log on to Vista as a Primary User or Administrator.

Second, got to Control Panel, User Accounts (switch to "Classic View" if necessary) and turn OFF the User Account Control (UAC); this will require a restart. It should be noted that this can possibly make a Vista machine more vulnerable, so it is advisable to re-enable the UAC when finished.

Third, open Internet Explorer, goto Tools, then Internet Options, and goto the Security tab. Uncheck the Internet Explorer Protected Mode option. Restart IE.

Finally, some Anti-Virus and/or Firewall programs can interfere with the DVR Web Client. It may be necessary to lower the settings or disable them entirely.

Once done, connect to the DVR Site, install the ActiveX control when prompted, and access the DVR Site as usual via the username and password.

Last update: 2008-07-18 08:19
Author: Scott Neily

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