EX Series - Common Questions

When I upgraded to the latest software,(having the HR already) The setting file is not working correctly. Such as Scheduled recording and type of recording (motion) the times do not record at the right times, and one camera records all the time even though motion is selected and the ares that I want are checked?

Chances are that the Settings file has become corrupted. In order to test this (without wiping the settings or re-installing the Server Software), try turning the DVR MAIN off, then moving or renaming the AngelCam.dat file in the C:\\WINNT (or C:\\WINDOWS if using XP) folder. When you enter the Settings Configuration application (DVR SETTINGS), everything will be reset to the defaults. Recreate the settings as appropriate, then SAVE and CLOSE, then run the DVR MAIN.

Should this action be insufficient, you may have to wipe the video archive as well as the settings. Before you kill the settings again, enter the Settings Configuration applicaton (make sure that the DVR MAIN is NOT running), and enter the Disk Tool. Go to the Grid at the bottom of the interface and select a drive that has video data - then, click the DELETE button at the bottom. Repeat as necessary until all video data archives have been eliminated, then exit the program. Then, kill the settings file as above. Restart the Settings Configuration applicaton, recreate the video data volumes (see the DVR Quick Start Guide or the DVR Server Manual, both located in the Support/Downloads Section of the Eagle Eye DVR website - http://www.eagleeyedvr.com/english/supp2.html ). Reboot the DVR, then exit the DVR MAIN (if it has been set to auto-start), restart the Settings Configuration applicaton and re-enter the settings as appropriate. Re-start the DVR MAIN when finished.

This process should effectively eleminate any corruption in the settings and/or video archive. Should the problem persist, it is possible that the system has been compromised by a virus or by spyware, or that there are more fundamental issues with the system, in which case the hardware should be checked throroughly (check out SiSoft Sandra or BurnIn Test Pro for tools that can be used to test hardware), or the Operating System should be re-installed from scratch (new drivers, updates, etc.). If all else seems to work and the DVR is still having issues, then it is possible that the DVR card has malfunctioned or is damaged. Contact your local DVR dealer for details about replacement under warranty.

Last update: 2004-09-13 05:55
Author: Scott Neily

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