EX Series - Common Questions » Operating System Issues

I just got a new PC with Windows XP (Service Pack 2), but I can not connect with the Web Client (some messages about ActiveX controls pops-up). What gives?

Windows XP Service Pack 2 (SP-2) has several new Internet features which help to protect the average user from hackers, spyware, etc. One of the features is that the installation of "Unsigned ActiveX Controls" is disabled. This means that messages like the one below will appear when you try to connect via a Web Browser to a DVR.

XP_AV.jpg

Unfortunately, the Eagle Eye DVR Web Client uses an ActiveX control for DVR viewing and searching which, at this time, is not Microsoft certified.

This means that installing the necessary ActiveX control cannot be done until a change is made to the way Internet Explorer process the installation of ActiveX controls. Go up to the Internet Explorer commands at the top and select "Tools" then "Internet Options" - a dialog will open. Click the "Security" tab then click "Custom Level". Go to where it says "Download unsigned ActiveX Controls" and change the setting to "Prompt". Click OK to exit.

XP_AX1.jpg

XP_AX2.jpg

Once this is done, the installation of future ActiveX controls will pop up a message like the one below, requiring input from the user.

XP_AC.jpg

Note that this can also happen with WindowsXP machines that install SP-2 via Automatic Updates (manual installations of Service Pack 2 can also cause similar issues).

Last update: 2004-10-14 10:55
Author: Scott Neily

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